Frequently asked questions about GuardianBand Pro, shipping, and returns. If your question is not answered here, contact us. we aim to respond within 24 hours.
Product
Does GuardianBand Pro need a phone nearby?
No. GuardianBand Pro has a built-in Nano-SIM with 4G plus GPS. calls, messages and SOS work on their own. No phone, no pairing.
Is it waterproof?
GuardianBand Pro is IP67 water resistant and safe to wear in the shower.
How does the battery life depend on usage?
Battery runtime depends on GPS, calls, 4G signal and usage. The device sits on a magnetic charging dock, and the family app always shows the current battery level.
Shipping
Do you ship to my address?
We currently ship to addresses within the United States. We do not ship to PO Box addresses or military addresses (APO/FPO/DPO).
How much is shipping?
Standard shipping is free on all U.S. orders, with no minimum purchase.
How long does delivery take?
Orders are processed within 1–2 business days. Transit time is 7–10 business days, so your total delivery time is 8–12 business days.
How do I track my order?
You will receive a shipment confirmation email with your tracking number once your order has shipped. You can also visit our track order page.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. To be eligible, your item must be unworn or unused, with tags, and in its original packaging, and you need the receipt or proof of purchase. Full details are in our refund policy.
Who pays for return shipping?
Customers are responsible for the cost of return shipping. If your item arrives defective or damaged, we will cover the cost of replacement or return shipping.
When will I get my refund?
Once your return is received and approved, you will be refunded on your original payment method within 10 business days.
Contact
How can I reach support?
Email us at support@myrescueband.com or use our contact form. We aim to respond within 24 hours.