Return & Refund Policy
MYRESCUEBAND • LAST UPDATED: JUNE 8, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with
tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at myrescuebandsupport@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send
your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at myrescuebandsupport@gmail.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you
receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom
products (such as special orders or personalized items), and personal care goods (such as beauty products). We
also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have
questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted,
make a separate purchase for the new item.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to
cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be
in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also
need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or
not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at
myrescuebandsupport@gmail.com.
CONTACT INFORMATION
Store name: myRescueBand
Company name: myRescueBand
Company Address: Poststraße 18, 27404 Elsdorf
Warehouse Address: Poststraße 18, 27404 Elsdorf
Phone: +1 3502236058
Email: myrescuebandsupport@gmail.com
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your inquiries within 24 hours.